Penn Hill Surgery
Updated Access Arrangements
Effective from 1st October 2025
URGENT (Same-Day) Health Issues
If you have an urgent health issue, you can make a request between 08:30 – 09:30, Monday to Friday using:
Online: via AskMyGp (link on our website)
Telephone: please call between 08:30 – 09:30 (lines are reserved for urgent requests)
In person: at reception (please avoid attending before 09:30 unless urgent)
ROUTINE/Non-Urgent Health Issues
If you have a routine or non-urgent health matter, you can make a request between 08:30 -18:30 Monday to Friday using:
Online: via AskMyGp (link on our website)
Telephone: after 09:30, to allow urgent calls first
In Person: after 09:30
Routine requests may not be viewed for several days. Please do not submit them expecting urgent review or the same day action.
Administrative Requests
For Fit notes, prescriptions or admin queries: 08:00 – 18:30
Use our website or AskMyGp wherever possible
This helps us respond more efficiently and reduces phone wait times
Keep your contact details up to date (email and mobile)
Important Notes
Online requests help reduce call volumes and speed up responses
Please avoid calling between 08:30 – 09:30 unless urgent
No need to rush at 08:30- phone lines are open until 18:30 and online requests can be submitted from 08:00 – 18:30 Monday to Friday.